June 2, 2010

Towards Performance Based Utility Sector in Armenia: Case of Drinking Water Supply Services

On May 31, 2010 Liana Mkhitaryan presented the main findings of her research "Towards Performance Based Utility Sector in Armenia: Case of Drinking Water Supply Services" conducted within CRRC-Armenia Research Fellowship Program.

The research investigates how introduction of performance management increased efficiency, effectiveness and overall quality of the water supply services provided to population in Armenia. The research overviews the current situation in the water supply sector of the country, analysis current performance oriented practices used by water utilities and how input, activity level, output and outcome targets are used, identifies existing gaps in the coverage and implementation of performance management. The research also includes citizen feedback on performance of water supply services with regard to their perception of services and satisfaction with services‟ qualitative, quantitative and other dimensions.

View more presentations from CRRC-Armenia.

As always, you can download the research paper in English ( PDF, 400 KB) from the CRRC-Armenia website here.

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